FREQUENTLY ASKED QUESTIONS
We prefer DHL International Express Service and shipping is base on DHL Zone rates. It may vary time to time according to DHL Express Delivery Charges. We try to be as much responsive as possible in shipping discounts. Please right to us if you need per-shipping rates estimate for you country.
Currently we are accepting PayPal Online Payments. Soon we are going to add Credit/Debit card payment feature.
Usually it takes 5-7 working days, as we deliver custom made & depending upon the complexity and craftsmanship required for handmade items it may take 7-14 days in making of knives. Once you placed your order you be contacted with complete processing details.
Your Data is stored for our official use purpose only, we do not share your data with any third party or online stores. Your data stored on our servers will automatically be erased after 30 days of completion of your orders.
As soon as your payment is done, we start processing your orders and with in next 5-7 working days as soon as your order is completed, our customer’s service department will provide you DHL/EMS Online Tracking codes.
We only provide electronic invoices, as you orders online you will get an automatic invoice through your email. We don’t send hard copy of the invoice in product’s box to avoid delay and investigation issues caused by Custom Authorities of the recipients country.
For any further Questions, Inquiries or Comments, please Contact US.